Terms & Conditions
1. Applicability
These Terms & Conditions apply to all purchases made through the website of Mark & Julie Toronto (“we”, “our”, “us”).
By placing an order on our website, you agree to these Terms & Conditions in full.
2. Product Information
We make every effort to ensure that all product descriptions, images, and specifications on our website are accurate and up to date.
However, occasional errors, typographical mistakes, or inaccuracies may occur.
In such cases, we reserve the right to correct the information without prior notice.
Product colors may vary slightly due to lighting, screen settings, or photography angles.
3. Orders & Payments
-
Orders are processed only after full payment has been successfully completed.
-
Available payment methods may differ depending on the customer’s country or region.
-
It is the customer’s responsibility to verify which payment options are available at checkout.
-
In rare cases of pricing errors, we reserve the right to cancel the order and issue a refund.
4. Processing & Shipping
-
Order processing time: 1–3 business days
-
Shipping time: Typically 5–12 business days depending on destination
-
All orders are shipped directly from our overseas fulfillment warehouse.
-
Delivery times may vary due to customs, carrier delays, holidays, or other external factors.
Customers are responsible for providing accurate and complete shipping information.
We are not liable for delays or failed deliveries caused by incorrect addresses.
5. Returns & Cancellations
For all return conditions, return windows, shipping costs, and refund procedures, please refer to our Return Policy.
-
Order cancellations must be requested within 24 hours of placing the order.
-
After this period, orders are typically already processed by our fulfillment warehouse, and cancellation may no longer be possible.
6. Liability
-
Once the tracking information shows that a package has been delivered to the address provided at checkout, we are no longer responsible for loss or theft.
-
We are not responsible for delays caused by carriers, customs processing, or factors beyond our control.
-
Customers must double-check their address details before submitting an order.
Nothing in these Terms limits our liability if required by applicable consumer protection laws.
7. Intellectual Property
All website content—including text, images, graphics, products, logos, and branding—is the intellectual property of Mark & Julie Toronto.
It may not be copied, reproduced, distributed, or used for any purpose without our prior written permission.
8. Complaints & Support
Complaints or inquiries can be submitted via email at:
We aim to respond within 5 business days.
9. Governing Law
These Terms & Conditions are governed by the laws of the jurisdiction in which the customer resides, unless otherwise required by applicable consumer regulations.
This ensures fair treatment and compliance with international e-commerce standards.