Payment Policy

1. Accepted Payment Methods

At Mark & Julie Toronto, we offer secure and convenient payment options commonly used in Canada and internationally.
Available payment methods include:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

Payment availability may vary depending on your region and device.
Customers are responsible for checking which payment options are supported at checkout.

2. Secure Payment Processing

All payments are processed through encrypted and PCI-compliant payment gateways.
We use SSL-secured connections to ensure that your personal and financial information is protected at all times.

👉 We do not store or have access to your full payment details.

3. Order Processing

Your order will only be processed once the payment has been successfully completed.
Failed or incomplete transactions will not result in an active order.

4. Fraud Prevention & Verification

For security reasons, we reserve the right to:

  • Request additional information

  • Cancel a suspicious transaction

  • Refuse an order if fraud or unauthorized activity is suspected

This policy protects both our customers and our brand.

5. Refunds

If you are eligible for a refund (e.g., an approved return), your refund will be processed to the original payment method used during checkout.

Refund timeframe:

  • Within 14 days after receiving and inspecting the returned product

  • Your bank or credit card provider may require additional time to post the refund to your account

Please note:

  • Original shipping fees (if any) are not refundable

  • International customs or duties paid by the customer are not refundable

6. Payment Issues or Questions

For any questions regarding payments, billing errors, or refund status, you can reach us at:
📧 info@markjulietoronto.com

Our support team is ready to help.