Shipping & Delivery Policy

Shipping & Delivery Policy


1. Order Processing Time

We start processing your order immediately after payment is completed.
For this reason, we are often unable to make changes once an order has been placed.

  • Processing time: 1–3 business days

  • No processing or shipping on weekends or public holidays

  • Once shipped, you will receive a Shipping Confirmation Email with your tracking number

During busy periods (sales, holidays), processing may take slightly longer.

2. Shipping Times (Overseas Warehouse → Canada)

After your order has been shipped, estimated delivery time for Canada is:

🇨🇦 6–9 business days (average)

Possible delays: up to 12–15 business days during peak seasons or customs inspections

Delivery time can vary depending on:

  • Your province or region

  • Local customs processing speed

  • Carrier delays

  • Weather conditions

  • Holiday periods

  • Unexpected logistical issues

Important: These timeframes are estimates, not guarantees.

3. Multi-Item Orders

Because we work with multiple manufacturing partners, orders containing multiple items may:

  • Ship separately

  • Arrive on different days

  • Have different tracking numbers

This is normal and does not affect your order.

4. Shipping Origin

All orders are shipped from our overseas fulfillment warehouse.
While this allows us to offer unique products worldwide, it also means:

  • International transit times apply

  • Customs inspections may occur

  • Import duties may be charged depending on your region

5. Customs, Duties & Import Taxes

International shipments may be subject to:

  • Import taxes

  • Customs duties

  • Clearance fees

These charges are not included in your order total and are the responsibility of the recipient.
We have no control over these fees and cannot predict their amount.

If a shipment is refused due to unpaid fees and returned to us, the customer is responsible for:

  • Return shipping costs

  • Handling fees

  • Any deduction issued by carriers

Customs policies vary by country. Contact your local customs office for specific information.

6. Tracking Information

Tracking updates typically become visible 2–5 days after dispatch.

This is normal for international shipping and occurs once the package reaches the international sorting facility.

If your tracking does not update immediately, it does not mean your package is not moving.

7. Delivery Responsibility

Once tracking shows the package delivered to the address provided at checkout:

  • The order is considered successfully delivered

  • Lost or stolen packages after delivery fall under the customer’s responsibility

Please make sure you provide a complete and accurate shipping address.

Wrong Address Disclaimer

The buyer is fully responsible for ensuring the shipping address is correct.
We begin processing your order immediately after payment, meaning address changes are often not possible after ordering.

Address mistakes must be reported within 12 hours by emailing:
📧 info@markjulietoronto.com

8. Force Majeure & External Delays

We cannot be held responsible for delays caused by conditions outside our control, including:

  • Customs clearance

  • Postal disputes

  • Strikes or protests

  • Natural disasters

  • Severe weather

  • Holiday traffic

  • Logistics network issues

These events may cause delays beyond our original delivery estimates.

9. Questions?

For any questions about your shipment or tracking, contact us at:
📧 info@markjulietoronto.com

Our support team is happy to assist you.